Class 5 - Our policies and procedures
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Current written protocols for delivering our functions and responsibilities Under this class, NHS North East Essex will provde the following information: 5.1 Policies and procedures relating to the conduct of business and the provision of services 5.2 Policies and procedures relating to human resources (including race, disability, age and gender, equal opportunities) 5.3 Policies and procedures relating to recruitment and employment NB - Codes of practice, memoranda of understanding and similar information should be included. A number of policies, eg equality and diversity, and health and safety, will cover both the provision of services and the employment of staff. If vacancies are advertised as part of recruitment policies, details of current vacancies will be readily available. Procedures for handling requests for information should be included. 5.4 Standing financial procedures 5.6 Complaints and other customer service policies and procedures - Standards for providing services to the department's customers, including the complaint procedure. Complaints procedures will include those covering requests for information and operating the publication scheme. 5.7 Data protection/information governance/Caldicott Guardian - This will include information security policies, records retention, destruction and archive policies, data protection (including data sharing) and patient confidentiality policies. 5.9 Charging regimes and policies - Statutory charging regimes. Charging policies should include charges made for information routinely published and clearly state what costs are to be recovered together with the basis on which they are made and how they are calculated. 5.1 Policies and procedures relating to the conduct of business and the provision of servicesNHS North East Essex has the following list of policies and procedures in operation Policies and Procedures March 2011
Please also see the - Publication scheme - Guide to Information - Introduction on how NHS North East Essex processes requests for information.
5.2 Policies and procedures relating to human resources Dignity at Work Policy NEE 200 Flexible Working Policy NEE 205 Health and Safety Policy NEE 168 v7 Risk Management Strategy Policy NEE132 v4.2 Whistleblowing Policy NEE224v2.1 Guidance on the Claiming of Mileage Travelling Allowances NEE207 v2.1
5.3 Policies and procedures relating to recruitment and employment Equality in Employment Policy NE212 Please also see the vacancies section of this website. Please also see the section of this website. 5.4 Standing financial proceduresThese are contained within the Corporate Governance Manual v7 5.5 Standing orders
These are contained within the Corporate Governance Manual v7
5.6 Complaints and other customer service policies and proceduresNHS North East Essex aims to provide a high quality of services. Sometimes things can go wrong and people will wish to complain and have that complaint investigated. It is useful for the organisation to have people's views, so that they can be taken into account in planning for the future and to improve services for the whole community. NHS North East Essex welcomes complaints, compliments, comments and suggestions about the way in which we undertake our work. NHS North East Essex aims to provide a high quality of services. Sometimes things can go wrong and people will wish to complain and have that complaint investigated. It is useful for the organisation to have people's views, so that they can be taken into account in planning for the future and to improve services for the whole community. NHS North East Essex welcomes complaints, compliments, comments and suggestions about the way in which we undertake our work. NHS North East Essex has a Complaints Policy and Procedure . This follows the processes described by the NHS Complaints Procedure. Complaints Policy NE154 v4 2011 If you have a query about the NHS care provided, then please contact our Patient Advice and Liaison Service (PALS) on 0800 3285620 or, if you would prefer to put your concerns in writing, then please address your letter to:
The Complaints Team
NHS North East Essex
Colchester Primary Care Centre Turner Road Colchester CO4 5JR Fax: 01206 286852 Email: complaints@northeastessex.nhs.uk If you wish to make a complaint about an independent practitioner, i.e. a GP or a dentist, you can either contact the Practice Manager at the GP or dental surgery concerned or you can raise the matter with a member of the PCT's PALS Team. NHS North East Essex regards complaints as a way of improving services that it commissions. Anonymised, statistical information about the complaints received, the issues raised and how they are dealt with, will be published in our Annual Report. Patient confidentiality is observed in accordance with the Data Protection Act. NHS North East Essex does not publish details of individual complaints. Details of the new complaints procedure, which came into force on 1 April 2009, are briefly explained in our leaflet entitled 'Listening, Responding Improving' shown in the Commissioning Complaints leaflet below. Commissioning Complaints Leaflet Please also see the Guide to Information Introduction section on how NHS North East Essex processes requests for information, which includes copies of the Freedom of Information Policy and Procedure documents - Publication scheme - Guide to Information - Introduction 5.7 Data Protection / Information Security / Information Governance / Caldicott Guardian related guidance/ Information Sharing AgreementsNHS North East Essex has appointed an Information Governance (IG) Steering Group, which is guided by the Information Governance Steering Group Terms of Reference(Adobe Acrobat - 32 Kb). The IG Steering Group has also approved the following IG related policy documents: Access to Health Records Policy and Procedure v2 NEE226 Computer Working Policy and Procedure v1.2 NEE331 Data Protection Policy v4 NEE141 Forensic Readiness Policy v1 NEE401 Freedom of Information Policy v3 NEE179 Freedom of Information Procedure v6 NEE177 Fair Processing Notice - Patient Waiting Room Handling PII and Safe Haven Policy and Procedure v2NEE321 IM&T Asset Management Policy v1 NEE 402 IM&T Change Control Policy & Procedures v3 NEE259 M&T IT Equipment Refresh & Disposal Policy v1 NEE294 IM&T Systems & Processes Downtime Prevention Policy v1 NEE289 Information Governance Strategy & Policy v3 NEE322 Information Lifecycle Management Policy and Procedure v2 NEE334 Information Lifecycle Management Strategy v3 NEE284 Information Risk Policy v1 NEE400 Information Security Incident Reporting Procedure v1.1 NEE326 Information Security Policy v1.1NEE325 Information Security Password Guidelines Leaflet Information Security Storage Virus Protection Guidance Leaflet Information Security Strategy v4 NEE404 Overarching Information Asset Register & User Register & De-id policy & procedure v2 NEE297 Overarching Information Sharing Protocol with Third Party Contractors & Suppliers v2NEE152 Procedure for Dealing with Detailed Questions from Patients Commissioning v1 NEE372 Procedure for Monitoring Access to Patient Confidential Information v2 NEE151 Registration Authority Policy v6 NEE235 Your Information - What You Need to Know - Patient Information Leaflet May11
Information Sharing Agreements (ISA) with other Trusts and Third Party SuppliersISA between agencies working with vulnerable adults and carers in Essex ISA with Essex County Council to support with school admissions and educational planning ISA - Domestic Abuse MARAC Multi Agency Agreement NEE357 v1.1 ISA - Multi Agency Agreement re Working with Vulnerable Adults and Carers in Essex (Safeguarding) ISA with NHS Business Services Authority for use of the Dental Services online E-reporting system ISA with Medical Alliance Ltd re provision of MRI scanning services ISA Essex Trust Charter Protocol Maintaining the legal right to patient confidentiality continues to be an important commitment on our part. To help with this, we have appointed someone called a Caldicott Guardian , who has responsibility to ensure the protection of patient confidentiality throughout the organisation in accordance with your legal rights. In NHS North East Essex, the Caldicott Guardian is: Mike Gogarty, Director of Public Health 5.8 Estate managementThis class publishes details of our estate and land holdings and their uses. The class also includes information required to be placed in the public domain as a result of Environmental Enforcement action. NHS North East Essex operates from sites across the borough of Colchester, the Tendring District Council area and into North Essex, supplemented by community staff in GP surgeries. The main sites where healthcare services are provided are listed below. Some of the properties are owned by NHS North East Essex and some are leased from or shared with other organisations. Properties and premises Administrative offices: Clinics and health offices: Alresford Surgery Bluebell Surgery Carnarvon House Community hospitals: Clacton & District Hospital, Tower Road, Clacton, Services provided out of other NHS organisation properties: Colchester Hospital University NHS Foundation Trust A full list of the estate and land holdings of NHS North East Essex is available from:
Clinical Waste The majority of clinical waste generated at home, excluding medicines, can be disposed of in normal household waste. Members of the public are asked to return unused medicines to their community pharmacy as that will ensure safe disposal. Clinical Waste Policy NEE295v5.1 NHS North East Essex has the following document available concerning estates and environmental management: 5.9 Charging regimes and policies Please see the website section called Publication scheme - Guide to Information - Introduction |
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